, up to 0.05
Got an issue?
We fix it on Discord.
Match dispute, withdrawal, account: a real team member answers you. Day and night.
Free · Private channel · Human answer
Sorted in 3 clicks
My opponent left before the end, the match is stuck.
Thanks for the screenshot, I'm checking and will get back to you.
You talk to the team, not a bot
In #live-support, pick your category: a private channel opens between you and us.
Tip: attach an end-of-game screenshot, it gets sorted faster.
Message us on DiscordAn in-game problem?
Match dispute, pending withdrawal, account access: it all starts with a message on Discord.
Message us on DiscordQuestions?
Didn't find your answer?
The team answers on Discord.
How do I send a message to the Winalia team on Discord?
Join the Discord, go to #live-support and pick your category from the menu. Your private channel opens in under a minute.
My opponent left or cheated on Winalia, what do I do?
Send us a message on Discord with an end-of-game screenshot. The team reviews the evidence and decides based on the official rules.
My withdrawal hasn't arrived, who do I contact?
Send us a message on Discord with your transaction ID. We check and keep you posted right in the conversation.
I don't have Discord, how do I contact Winalia?
Click "No Discord? Write to us" at the top of the page: your email, your problem, and we reply within 24 hours.
Can anyone else see my messages to Winalia?
No. Only you and the team have access. And nobody at Winalia will ever ask for your password.
I'm a Fortnite creator, how do I partner with Winalia?
Email contact@winalia.gg, or click "No Discord? Write to us" and pick "Partnership, press, creator".
See you
on Discord.
Support, finding players, patch notes: it all happens there.
Join the Discord